Frequently asked questions

Customer getting help with a Payowire account question

Quick answers about accounts, KYC, cards, and transfers. If you need something else, email support@payowire.com.

Go to Register, enter your details, and confirm your email. After confirmation your account is ready to use.

Unverified accounts have a $5,000 monthly transaction limit. After KYC verification, higher limits apply according to your account status.

You can send money in real time between Payowire personal and business accounts (P2P and B2B).

We use banking-grade security controls, encryption, and monitoring to protect accounts and transactions.

Add funds to your wallet, open Create card, and issue a virtual Visa or Mastercard yourself.

Yes. Verified users can withdraw to a local bank via ACH, SEPA, or wire, subject to the limits on your account.

Open Add funds, choose a USD, EUR, or GBP account, and share those details (including any reference) with the payer. Incoming payments credit your wallet automatically.

It is a single account that lets you hold, send, and receive money in more than one currency (for example USD, EUR, and GBP) without opening a separate bank in each country.

ACH is the US Automated Clearing House network. SEPA is the Single Euro Payments Area for euro transfers in Europe. A wire is a direct bank-to-bank transfer, often sent over SWIFT for international payouts.

Unverified users can transact up to $5,000 per month. Verified users have higher send limits. Incoming payments to your receiving account are not capped in the same way; review your dashboard for the limits that apply to you.

Order a physical card from your account. It is delivered to the address on file. Virtual cards remain available for online payments in the meantime.

Shared receiving details are available under Add funds. A dedicated account in your name or company name can be requested as a corporate service (issue cost $500 and $30 per month).

Still have a question?

Use the contact form or email support@payowire.com. Messages from the site go to our support inbox.